Privacy Policy

Nursing Plus Home Care is committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

The Information We Collect

We may collect personal and sensitive information, including:

Name, address, phone number and email
Date of birth and emergency contact details
Health and medical care information relevant to your care
Referral information from healthcare providers
Information provided via our website, forms or direct communication.

How We Collect

We collect information:

Directly from you or your authorized representative.
Through phone, email, or website enquiries
From referring healthcare professionals (with consent)
During the provision of care services.

Why We Collect and Use Your Information

We collect and use your information to:

Provide safe, appropriate nursing and home care
Communicate with you, your family and carers
Coordinate care with other healthcare providers
Maintain accurate clinical records
Meet legal, regulatory and professional obligations.

Additional Policies and Principles

Sensitive Information

As a healthcare provider, we collect sensitive information (including health information). This is only collected where necessary to provide care and is handled with strict confidentiality.

Disclosure of information.

We may disclose your information:

To other healthcare professionals involved in your care

To family members or authorised representatives (with consent)

Where required nor authorised by law.

We DO NOT sell or trade your personal information.

Data Security and Storage

We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification or disclosure. Information may be stored securely in electronic and/or paper records.

Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.

Website and Cookies

Our website may collect limited non-identifiable information such as browser type or pages visited to improve user experience If you submit a contact form, your details will be used only to respond to your enquiry.

Retention of Information

We retain personal and health information only for as long as required to provide care and meet legal and professional obligations.

Complaints

If you have concerns about how your information is handled, you can contact us using the details below. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

For any questions, access requests or concerns:

Nursing Plus Home Care Pty Ltd.

Lucy E Thompson

0432 572 939

lucy@nursingplushomecare.com.au